Who to talk to if you have a concern

We want the best for your child and good communication between school and home is key to achieving this. Here’s a brief overview of who to contact if you have a query or concern but if you’re not sure - just give the office a call and they will be able to help you.

How we work with our families

We have over 1000 parents and carers connected with the school and we try as much as possible to meet with everyone as quickly as possible, and will provide a private space for you to speak about your concern. Sometimes we might need another professional to give another perspective or share their expertise.
We want an equitable relationship with families where we respect the information you provide and we share how we work. This works best when our staff are treated respectfully, calmly and not in an aggressive manner.

We aim to respond to queries within 48 hours.

In the first instance, it is important to have a discussion with the subject teacher. They are really happy to listen to your views, find out what you know and share how we are working with your child at school.
The best time for class teachers is usually after school when they can make an appointment that gives you both enough time to discuss in depth. Please email the relevant teacher and ask for an appointment.
If you need further support or feel your situation is not resolved, it may be helpful to speak to the Head of Department.
Your child’s form tutor is the best person to speak to if you have a concern about their wellbeing. This might be general concerns about your child’s experience here at STFS.
If you feel that the concern may need further support or if it is not resolved with the Form Tutor, please speak to the Learning Lead for the year group.
Our Attendance Officer can provide you with ideas and support to ensure your child gets the education they are entitled to through good attendance and punctuality.
The school office can also help with attendance and absence queries.
You may wish to talk with your child’s class teacher or our Special Educational Needs and Disability Coordinator (SENDCO) Fiona Ell.
We also have an Inclusion Manager, Harriet Bartley who overseas the classroom support for students.
Both can be contacted at senco@sirthomasfremantle.org - please email to request a meeting.
For details about payments and the online payment system, ParentPay, please speak to the school office. The school office can also advise you on free school meal applications, uniform, trips and clubs etc.
Please pop in, call us or email us with your query.
If you have a concern that you wish to share with someone, please speak with the school office and they will pass you on to the relevant person. Different concerns can sometimes mean different professionals. Fiona Ell and Mat Payne are our designated safeguarding leads who look after concerns around children’s safety and wellbeing. Email: safeguarding@sirthomasfremantle.org
If you think a child is in immediate danger, call the police on 999.
If you have a concern about a child, please call 01296 383962 (Bucks) or 01908 253169 (MK)
If we have not been able to resolve your concern via the Form Tutor, Subject Teacher, Head of Year or Head of Department, then we would recommend speaking with the Assistant or Deputy Head.
If your concerns are still not satisfactorily resolved, please speak with the Head Teacher.